Group: Booking Process

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All our classes will take place regardless of the date. However, we fully understand you might have made other plans. For this reason, if you cannot make it to your class, simply apply for a switch via our switching form, and we will try to reschedule you to a session on a different day.

Absolutely! If you’re unable to attend a session, you can request a switch by filling out our form as soon as possible. We’ll do our best to find an alternative session for you.

We understand that plans can change, and you’re welcome to switch sessions multiple times if needed. We no longer charge any fees for switching within your booked program.

Please note, though, that we do maintain strict limits on class sizes to ensure quality. This means that we can only accommodate your request if there is space available in another group. If all sessions are already full, we unfortunately won’t be able to move you.

Booked the wrong timeslot or found one that suits you better? No problem — just follow the steps below to switch your group meeting booking:

1. Book the new timeslot
   Go ahead and book the new session you’d like to attend. If you already paid for the original session, you don’t need to pay again. Simply choose “bank transfer” as your payment method at checkout.

2. Email us to confirm the switch
   After booking the new session, send us an email at [email protected] informing us that you’re switching from your previous booking. Once we receive your message, we’ll mark the new booking as paid (if applicable).

Please note:
If the new timeslot is priced differently than your original booking, we will charge you the difference. For example, if you initially booked at an early bird rate and the new session is now at the regular price, the regular price will apply. You can find more information on our pricing here.

You can easily download invoices for all your past bookings by logging into your account at successformula.nl/my-account/. Once you’re logged in, scroll to the bottom of the page where you’ll see a list of all your bookings. Each one has a downloadable invoice available.

If you’re missing an invoice or run into any issues, feel free to email us at [email protected]. We’ll be happy to help!

Yes, that’s totally normal! We don’t send slides by email. Instead, you can download your slides directly from your account.

You can access your slides by logging in at successformula.nl/my-account/. Slides become available 24 hours before your session (sometimes even earlier). Please note that slides are only accessible once your booking has been paid.

If you’ve completed your payment but still can’t access your slides, just send us an email at [email protected] and we’ll sort it out together.

Not to worry, here’s how to check what might have gone wrong:

1. First, log in to your account at successformula.nl/my-account/. If your booking appears there, it was processed correctly. If it’s not listed, please try re-booking your session.
2. If the booking is visible, check your spam or junk folder — sometimes our emails end up there despite our best efforts.
3. Still nothing? Make sure you provided the correct email address. You can verify and update it here: Edit My Account

If your booking was successful and your email is correct but you still haven’t received a confirmation, send us an email at [email protected]. Please include your order number so we can assist you quickly.

Booking a service is quick and easy! Just follow these steps:

1. Visit our shop page to view all available services.
2. Click on the service that interests you — for example:
   • Weekly Meetings
   • Crash Courses
   • Exam Trainings
   • Private Tutoring
3. Select the options you want (such as day, time slot, or number of seats), then add the service to your cart.
4. Go to your cart at successformula.nl/cart/, review your order, and proceed to checkout.
5. Choose your preferred payment method and complete the order.

Once your booking is complete, you’ll receive a confirmation email with all the details. If you don’t receive it, be sure to check your spam folder or review this FAQ for help.

To check the status of your booking, go to successformula.nl/my-account/. On this page, you’ll find a list of all your past and upcoming bookings.

If your new booking doesn’t appear there, it means the booking was not successfully processed. In that case, please return to our shop page and book the desired service again.

Still unsure? Feel free to contact us at [email protected], we’re happy to help!