At Success Formula, we are committed to your satisfaction. If you are not fully satisfied with your experience, we offer a “satisfied or reimbursed” guarantee. Hereβs how the process works:
- If you’re not satisfied with the class, simply inform us.
- Within 2 days after the session ends, send an email to info@successformula.nl, outlining the reason for your dissatisfaction.
- We will process your request by refunding the program fee or canceling the invoice within 7 working days, if applicable.
To be eligible for this policy, the following conditions must be met:
- You are a first-time customer for a group session or itβs your first session with a new tutor for private tutoring.
- If you’re requesting a refund for a multi-session program, the request must be made after your first session.
- You must send your email within 2 days of your (first) session.
- You need to share the reason for your dissatisfaction (any reason is valid as we want to improve).