Frequently Asked Questions (FAQ)

Booking Process

How can I stay updated with new programs and offers?

Stay in the loop by subscribing to our Whatsapp group. You’ll receive updates on new program releases, special discounts, important deadlines, and other useful information to help you plan your studies.

How can I book a service from Success Formula?

Booking a service is quick and easy! Just follow these steps:

  1. Visit our shop page to view all available services.
  2. Click on the service that interests you — for example:

  3. Select the options you want (such as day, time slot, or number of seats), then add the service to your cart.
  4. Go to your cart at successformula.nl/cart/, review your order, and proceed to checkout.
  5. Choose your preferred payment method and complete the order.

Once your booking is complete, you’ll receive a confirmation email with all the details. If you don’t receive it, be sure to check your spam folder or review this FAQ for help.

I am not sure if my booking was made correctly, how can I check it?

To check the status of your booking, go to successformula.nl/my-account/. On this page, you’ll find a list of all your past and upcoming bookings.

If your new booking doesn’t appear there, it means the booking was not successfully processed. In that case, please return to our shop page and book the desired service again.

Still unsure? Feel free to contact us at info@successformula.nl, we’re happy to help!

I did not receive a booking confirmation email, is something wrong?

Not to worry, here’s how to check what might have gone wrong:

  1. First, log in to your account at successformula.nl/my-account/. If your booking appears there, it was processed correctly. If it’s not listed, please try re-booking your session.
  2. If the booking is visible, check your spam or junk folder — sometimes our emails end up there despite our best efforts.
  3. Still nothing? Make sure you provided the correct email address. You can verify and update it here: Edit My Account

If your booking was successful and your email is correct but you still haven’t received a confirmation, send us an email at info@successformula.nl. Please include your order number so we can assist you quickly.

I would like to get the invoice for my previous booking, how can I get them?

You can easily download invoices for all your past bookings by logging into your account at successformula.nl/my-account/. Once you’re logged in, scroll to the bottom of the page where you’ll see a list of all your bookings. Each one has a downloadable invoice available.

If you’re missing an invoice or run into any issues, feel free to email us at info@successformula.nl. We’ll be happy to help!

I booked a program, but I did not receive any slides, is that normal?

Yes, that’s totally normal! We don’t send slides by email. Instead, you can download your slides directly from your account.

You can access your slides by logging in at successformula.nl/my-account/. Slides become available 24 hours before your session (sometimes even earlier). Please note that slides are only accessible once your booking has been paid.

If you’ve completed your payment but still can’t access your slides, just send us an email at info@successformula.nl and we’ll sort it out together.

What happens if my class is scheduled on a public or office holiday?

All our classes will take place regardless of the date. However, we fully understand you might have made other plans. For this reason, if you cannot make it to your class, simply apply for a switch via our switching form, and we will try to reschedule you to a session on a different day.

I would like to switch my group meeting booking, how should I proceed?

Booked the wrong timeslot or found one that suits you better? No problem — just follow the steps below to switch your group meeting booking:

  1. Book the new timeslot
    Go ahead and book the new session you’d like to attend. If you already paid for the original session, you don’t need to pay again. Simply choose “bank transfer” as your payment method at checkout.

  2. Email us to confirm the switch
    After booking the new session, send us an email at info@successformula.nl informing us that you’re switching from your previous booking. Once we receive your message, we’ll mark the new booking as paid (if applicable).

Please note:
If the new timeslot is priced differently than your original booking, we will charge you the difference. For example, if you initially booked at an early bird rate and the new session is now at the regular price, the regular price will apply. You can find more information on our pricing here.

I can’t attend one of my group meetings, can I switch to another session?

Absolutely! If you’re unable to attend a session, you can request a switch by filling out our form as soon as possible. We’ll do our best to find an alternative session for you.

We understand that plans can change, and you’re welcome to switch sessions multiple times if needed. We no longer charge any fees for switching within your booked program.

Please note, though, that we do maintain strict limits on class sizes to ensure quality. This means that we can only accommodate your request if there is space available in another group. If all sessions are already full, we unfortunately won’t be able to move you.

Loyalty + Coupon + Referral Program

Forgot to Add Your Coupon or Had Trouble Using It?

No worries at all — we understand that sometimes you might forget to apply a coupon during checkout or run into a technical issue. Luckily, it’s not a problem! If this happened to you, just send us an email at info@successformula.nl. In your message, make sure to mention your order number and the coupon code you wanted to use. We’ll manually take care of applying the discount for you.

Please note that we can only process your request if you reach out within 24 hours of placing your order and if the program you booked has not yet taken place. As long as those two conditions are met, we’re happy to help and make sure everything gets sorted for you.

What is the Early Bird Pricing policy?

We offer Early Bird pricing on many of our programs if you book early enough. This includes discounts on Weekly Meetings, Crash Courses, and Exam Trainings. The earlier you book, the better the price — so be sure to check for early bird options when planning your studies.

I heard that I could get money by referring my friend to Success Formula, how does that work?

That’s right! If you refer a friend to Success Formula, you can receive a reward. To do so, simply invite your friend by using our referral form.

Please note that your friend must not already be a student at Success Formula. Once they sign up through your referral and complete their booking, you’ll receive your reward as a thank you from us!

It’s a win-win — your friend gets access to great courses, and you get rewarded for spreading the word.

Other

I would like help with an academic assignment (i.e.: course assignment/thesis/etc.). Does SF provide helps for this?

Unfortunately, we don’t offer any assistance for academic assignments, as these are considered individual works by default. However, if you’re struggling with the content of a course, we’re more than happy to help! You can check out our Private Tutoring options for personalized support tailored to your academic needs.

What is the “Satisfied or Reimbursed” policy?

At Success Formula, we are committed to your satisfaction. If you’re not fully satisfied with your experience, we offer a Satisfied or Reimbursed guarantee. To utilize this policy:

  • You must be a first-time customer for a group session or it’s your first session with a new tutor for private tutoring.
  • If your program consists of multiple sessions, the refund request must be made after the first meeting.
  • Send an email to info@successformula.nl within 2 days after the end of the session, explaining the reason for your dissatisfaction.
How can I request a new program if the current schedule doesn’t suit me?

If none of the current time slots work for you, you can submit a request through our New Program Request forms. Just let us know the course, location, and your preferred time, and we’ll do our best to accommodate your request based on tutor availability and overall demand.

Choose the form that matches the program you’re interested in:

Once submitted, our team will get in touch with you if a suitable group or time becomes available.

My question is not answered yet, how should I proceed?

No worries! If your question wasn’t covered above, feel free to reach out to us directly. You can email us at info@successformula.nl or send us a message on WhatsApp. One of our team members will be happy to assist you as soon as possible.