At Success Formula, we provide a satisfaction protection by providing a satisfied or reimbursed policy. Here is how the process works:
- The student takes the class and is unfortunately not satisfied
- The student writes to info@successformula.nl within 2 days after the end of the session the reason for the dissatisfaction
- Success Formula will then refund (within 7 working days) the program fee or cancel the invoice if the class has not been paid yet
To use this policy, the following requirements need to be met:
- You are first time a customer for a group session OR it is your first session with a new tutor for private tutoring
- In case you request the refund of a program composed of multiple sessions, the request must be made after the first meeting
- You sent the email on time (latest 2 days after your (first) session)
- You let us know what you do not like (any reason is a good reason, we just want to know in order to improve)