To maintain Success Formula’s reputation of having a hands-on approach with students, we are looking for someone to respond quickly to students’ inquiries and requests.
This is a flexible role: we expect you to be available 5 hours daily to answer messages/emails, but the actual hours worked depends on how many requests we receive. Sometimes there will not be any, just a few, or a lot during busier weeks. Working hours are either 9:00-14:00 or 14:00-19:00, depending on needs.
The position pays €200 per month, but can be higher if there are a lot of requests.
You can work from anywhere, including the school itself, to which you will have full access.
Main responsibilities:
- Responding to student’s questions and requests via WhatsApp and email. Response time: within 1 hour for current students, and within 2 hours for new/prospective students.
- Be available for 5 hours/day to answer messages, including weekends. The amount of work the role requires depends highly on the volume of messages received – some days can be zero some days can be more. We, however, need someone to be available to answer messages in these hours in case they come in.
Sub-tasks:
- Redirecting complex questions to the appropriate team member or asking for help with complex questions/requests.
- Keeping a record of messages sent and time attributed to them, daily.
- Keeping a log of common inquiries to improve response efficiency.
- Currently enrolled student
- Good communication skills for handling student requests
- Organized
- Reliable and proactive
- Flexible
- Self-motivated and able to work independently
- Comfortable with online tools
- €200 per month (minimum, can be more if there are more requests)
- Flexible location-wise
- Free access to Success Formula group classes
- Becoming an integral part of the Success Formula Team, with invitations to all internal and social events
- 24/7 access to the school, including exclusive team break room with complementary food and drinks
- Optional participation in Success Formula’s presentation training
Feel free to contact us by emailing [email protected] to express your interest in meeting. We’d be happy to discuss the job opportunity with you.
